Refund Policy

Last updated: 04 August 2026

All sales are final. NO refunds are issued after purchase.

Nemomex offers digital services with immediate access to a full ocean-voyage economics toolkit. Because access is granted the moment payment is verified, we do not offer refunds, credits or exchanges under any circumstances, including but not limited to:

Change of mind after purchase.
Accidental purchase (please review the checkout screen before paying).
Non-use of the Service during the billing period.
Cancellation of your account by you or by us for policy violations.
Downgrade to a smaller plan mid-cycle.
Multi-year billing cycles — the entire amount is non-refundable once paid.

Before you pay

Please double-check the plan, the billing cycle, the country pricing and the final total on the checkout screen. Contact support@nemomex.com BEFORE completing payment if anything looks incorrect.

Payment failures & duplicate charges

If your payment fails but you were charged, or if you were charged twice for the same order due to a payment-gateway error, contact us within 7 days at billing@nemomex.com with the order reference. We will verify with Razorpay and reverse duplicate charges. This is an exception for gateway errors — it is not a refund.

Chargebacks

Initiating a chargeback without contacting us first will result in immediate account termination and forfeiture of all data.